End of contract help?

[jordanecooper]

Rang up to terminate at end of contract yesterday 2/4/24 end of contract being 27/4/24 told even though im paying £55 atm I’m going to have to pay £172 and wait for a partial refund??? I’ve rang up this morning to be told I’m getting a termination fee? How it’s end of contract termination no one I speak to seems to have a clue?

[Vikki_M]

Hi jordanecooper

Thank you for your post and welcome back to our community.

I'm very sorry to hear there's been some confusion around the disconnection and the final bill.

I'd be happy to take a look at this for you 🙂

I'll send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can.