Direct debit bill

[Nb_94]

Hello

The most recent bill amount is correct, but the direct debit payment shows the old bill amount. I don't understand why…

can anyone help? Thanks

[Ilyas_Y]

Hey @Nb_94 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues in relation to the billing that you are having. 😞
I will assist further with this and send you a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Nb_94 on the VM forums. 👋🏼

I'm glad we have been able to resolve the matter.
As advised - reach out to us for any other queries and we'll assist.

Kind regards,
Ilyas.