Direct Debit not taken from new customer - urgent help required
Hi, I really hope a mod can help with this issue. I have recently moved from Sky to Virgin and I set up a direct debit so my Virgin bill could be paid automatically, I received confirmation of this via email. Today I have received a message from Virgin stating my bill is overdue and they have charged me £7.50 for late payment. No payment has been taken from my bank so I need to know why this happened and how I can be refunded for the £7.50. There are no errors on the direct debit information. What do I do now? Please can someone from Virgin assist? It's been a horrible experience moving to Virgin so far.
Hi AshMcKay, thank you for your response.
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel