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Tuning in

Been with Virgin since Jan 2024 and been having the same issue non stop 

unable to use any app or log into Virgin media account because of the need to complete my profile, which I’ve tried repeatedly for near a solid month. 
Spoke to customer services multiple times and always told wait 3 days for a fix 


the issue is the below, I get this every time.


no one seems to know what the error is, nor how to fix it 


can someone please help ? 





Forum Team
Forum Team

Hi BrokenLinks,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with registering your online account. 

We are happy to take a look into this. We will private message you now to confirm your details. 


Tuning in

Hello, I have followed the request to identify myself last week and now radio silence, issue still outstanding, customer service unable to help as they don’t understand the issue 

can this please be looked at 

Tuning in

@brokelinks, did you ever get this fix.  I am still waiting on this being month after raising it.

Hi no, it’s still ongoing. Constantly round and round with the loop of asking for security questions 

back office has said they have fixed it and Martin is doing everything he can to sort it but no I think I’ll never be able to fully use the website or apps without the need to get the error 

I’m also getting the same error message 

Hi @Julielouise2

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear of your recent issues with the My Virgin Media online account. Is this when attempting to log in, or are you trying to register for an account? Have you tried clearing your cache and cookies? Can you also confirm what device and browser you're using?


Zach - Forum Team
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