Forum Discussion

ntruby's avatar
ntruby
Dialled in
2 years ago
Solved

Suddenly can't log in to mail. DEF01.

I just sent 4 pics, all less than 1MB in size, to my energy supplier.

Now I can't log into mail, and the messages say my account might be locked, and that I should try to change my password as it may be compromised:

Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore ......

However, when I try to do that, I get:

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Any ideas?  Who knew that sending a mail to an energy supplier could be so damaging?! 😉

Thanks

N

 

  • Alex_RM's avatar
    Alex_RM
    2 years ago

    Hi ntruby,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're having some issues with your emails, so we can take a closer look, I've popped you over a private message.

    Alex_Rm

  • tiger_1310's avatar
    tiger_1310
    Dialled in
    2 years ago

    I don't think it's just you, I've had the same message.  I reckon their email servers have gone down.

    • ntruby's avatar
      ntruby
      Dialled in
      2 years ago

      Ah, possibly.  Just seemed a coincidence as this is a secondary email account which I don't use that much, and I sent several attachments via Thunderbird, so just assumed that it had caused issues.  My mail @ntlworld mailbox seems fine, as does another secondary @virginmedia.com one, so I'm not convinced!

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        2 years ago

        Hi ntruby,

        Thanks for posting and welcome to our community 🙂

        Sorry to hear you're having some issues with your emails, so we can take a closer look, I've popped you over a private message.

        Alex_Rm

  • ntruby's avatar
    ntruby
    Dialled in
    2 years ago

    My mailbox is still unavailable, and it's playing havoc with third-party authentication on my online banking 😞

    A lovely forum moderator was helping me out yesterday but he doesn't seem to be around today.

    Has anyone any suggestions please?

    Thanks

    N