DEF01
Been with Virgin since Jan 2024 and been having the same issue non stop unable to use any app or log into Virgin media account because of the need to complete my profile, which I’ve tried repeatedly for near a solid month. Spoke to customer services multiple times and always told wait 3 days for a fix the issue is the below, I get this every time. no one seems to know what the error is, nor how to fix it can someone please help ?
Error code DEF01
I cannot sign into my new Virgin Media Account. I get as far as verifying my email and always get sent to add security info. After filing this in, I always get Error Code DEF01. This has been happening for over a month. I have tried: - Chrome and Edge browsers - PC, iPad and iPhone - Clearing all browser cookies on Safari; Edge and Chrome Please advise - I really want to see my account and manage my settings but have been unable t do so.My VirginMedia Access - 4 weeks after installation!
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems to be able to fix!
