ij66
11 months agoTuning in
Error code DEF01
I cannot sign into my new Virgin Media Account. I get as far as verifying my email and always get sent to add security info. After filing this in, I always get Error Code DEF01.
This has been happening for over a month.
I have tried:
- Chrome and Edge browsers
- PC, iPad and iPhone
- Clearing all browser cookies on Safari; Edge and Chrome
Please advise - I really want to see my account and manage my settings but have been unable t do so.