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Paulina_Z
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Message 41 of 57
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Re: DEF01 error creating Account

Hi @JoeyMedia,

Thank you for your response. Sorry to see that this is still happening! I'll be happy to investigate this issue a little further for you. 

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team



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Vadvad1000
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Message 42 of 57
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Re: DEF01 error creating Account

Hello having issues with making a new account , used to be with virgin media and then left , now 3 years later I came back and I can't make account on the email I have used 

Screenshot_2022-06-09-22-45-38-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

Rock2007
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Message 43 of 57
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Re: DEF01 error creating Account

Sorry to see your trouble. i am sure someone here will sort this out for you. I had the same issue a few weeks ago which is sorted now.

But Virgin should be fully aware of this. If they are not aware after seeing this reoccurring problem in the last few years then their customer service is sleepwalking. If they are aware but not changing their IT setting and instead, expecting us to waste time and search for a solution, then their customer service is awful. Either way, i am not impressed. 

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Carley_S
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Message 44 of 57
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Re: DEF01 error creating Account

Thank you for joining me on private message Lloydy27. Glad we were able to get this sorted for you. Any further questions or concerns, please let us know and we'll be happy to help support any way we can. 

Carley - Forum Team


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Emaughan95
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Message 45 of 57
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Re: DEF01 error creating Account

I have also been experiencing the same issue as others I have seen on here. I am unable to register at all. Had Virgin years ago so tried forgot password too but I receive no email.

Error code is DEF01. Have tried multiple browsers and deleted cookies etc. But no luck. I have tried different email addresses too and even created a brand new email and that hasn't worked either!

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BMWCHUBB
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Message 46 of 57
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Re: DEF01 error creating Account

Same here and i need account to change pass

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Matthew_ML
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Message 47 of 57
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Re: DEF01 error creating Account

Hello BMWCHUBB, thank you for reaching out and I am sorry to hear you cannot access your online account.

I will send you a PM, so we can look into this.

Please look out for the purple envelope. Thanks 

Matt - Forum Team


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BMWCHUBB
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Message 48 of 57
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Re: DEF01 error creating Account

Got the message.
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Vadvad1000
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Message 49 of 57
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Re: DEF01 error creating Account

Hello, oviosly I have seen you have answered or started dealing with people after my post so I'm guessing u missed me , so just wanted to ask again having issues making an account , with error def01 or with a message that I can't create account. Please sort this for me 

Screenshot_2022-06-09-22-45-38-65_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

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Emaughan95
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Message 50 of 57
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Re: DEF01 error creating Account

Can I get some help too please? I have not been contacted by anyone.

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