Correct credit file urgent amendment needed
Hi, im writing because virgin media have filed a late payment marker on my credit file that was due to a 10 day late payment which was a genuine mistake over christmas which was settled immediately. ...
Forum Discussion
Im hoping someone from vm can write back, everyone i have spoken to on the phone from vm have said its a mistake and shouldnt of been put on my file. Im hoping i can escalate this some how.
Hannah_86 wrote:everyone i have spoken to on the phone from vm have said its a mistake
The ultimate proof would be for this advice to be in writing.
Previous threads have suggested there is no internal escalation until the 21day period has elapsed.
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Credit-File-Amendments/m-p/5491793