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Credit File Amendments - Please Help!

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Hi - My account number is [MOD EDIT: Removed]. I had expected Referral bonus to be credited to my account by November 2023 which was delayed by Virgin and that caused a missed payment for November and December 2023. The Billing team promptly added the credit when I was made aware of this issue and I gave them a call about the same. However, this has been reported on my credit file and I have lost my mortgage offer because of this for no fault of mine. I have paid a deposit and the non refundable auction fees for this house purchase and I need these two flags removed from my credit file ASAP otherwise the bank will close my mortgage file by the end of the week. I have been contacting your team for the past 5 days but no response, please get back to me ASAP as there are far reaching consequences. 


Thanks @Steven_L - I will wait for an update

Hi Steven - I have received a final reminder form the bank today, do you have any word for the team please? 

Hi Adhaar. 

We have been updated and advised that it shall be removed and can take up to 14 days for this to be completed. 

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Thank you for the update @Sabrina_B. The bank are still asking for an email with this exact statement - can you or your team or the Credit File Amendments team send an email to my registered email address with this exact same text please? 

I am not sure what can be done, Let's get you in a private message so we can get some additional details from you and see if it is possible, i am all for asking the question to them. I am sure there is something we can do.

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