Contract renewal

[Rockhoppers]

VM sent me an e-amil to renew my contract with one simple click.

But try as hard as i might i can not get the e-mailed link to work, website fails to respond or gets stuck in some auth loop. And the when you contact them directly the "same great package, same price" deal is not available.

Why is it so difficult to click a simple renew button ? You would think they did not want the business !

Losing the will to live and thinking a change to another provider is the way to go.

[Joseph_B]

Hey @Rockhoppers,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you feel this way, with your package we would like to go about looking into this with you, with some deals they are time limited and if not claimed through the email In time they could no longer be available but will help. For me to look into this for you can you please confirm the following.

Joe

[Rockhoppers]

@Joseph_B

Clicked on the deal almost the minute it arrived.

What would you like me to confirm ?

Just want the deal as offered, "same great package, same price"

[Rockhoppers]

Its all a sham people, they just want to sell you a more expensive package and appear to have no interest in honoring the offer they make on the e-mail. Excuses about other department can offer different things. If that is the case they need to get some better management in place.

Price nearly doubled and now not worth it.

They must think we are buttoned up the back !

Waiting to cancel now.

[Rockhoppers]

I got exactly the same, and when i could not renew using the link button on the mail, speaking to an operator put the price up by £50 and removed some of the channels.

I think this is false advertising as you say and they should be reported for it.

[Matthew_ML]

Hey Rockhoppers, thank you for reaching out and I am sorry to hear this.

Does the deal you agreed not reflect on the paperwork you got? 

Sometimes prices do differ online to what the agents can offer.

Do let us know.