Contract renewal issue

[Moonpie]

Hi,  I recently called about renewal of my contract.  I wasn't happy with the price so I decided to downgrade.   Which I thought was going to happen the following day.  I then then called again as I noticed for some strange reason. The person decided to put 6 March 24 in for the downgrade (not sure why I had to wait a month) Anyway upon calling to question this.  I negotiated an new contract which was agreed and set up.  So I'm happy with thst.  The problem is when I check my account on my curbing media.  It says I have 2 contracts.  One of which is to start on the 6 march 24. 

Can someone check this out.  I have the conversation and I noticed that the first person sent me wrong info as I presumed he was talking to more that one person and clearly got mixed up with who he was speaking to.  Any help would be appreciated 

[Kath_P]

Hi Moonpie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some confusion. When downgrading a service, there is a 30 day notice period so this would be why there was a delay and things were set up to take place from 6th March. 

We can absolutely take a look at things this end to clear up any confusion though but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Kath_P]

Hi Moonpie, 

Thanks for taking the time to stick with me via private message.

We're really glad we were able to help put your mind at ease and clear up any confusion 🤩 If you have any further issues going forward then you know where we are.

Take care,