Contract renewal issue

Hi Moonpie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some confusion. When downgrading a service, there is a 30 day notice period so this would be why there was a delay and things were set up to take place from 6th March. 

We can absolutely take a look at things this end to clear up any confusion though but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,