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Contract renewal crazy price

db_buist
Joining in

2 weeks ago

My contract is ending and I'm being offered a "discount" to renew which would cost me £50 a month more than a new customer, and still £20 more than I am paying now. 

Has anyone been able to get a better deal?

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago

Get prices for all competitors in your area and phone Retentions. Be prepared to leave VM if necessary. You may or may not get a better offer. Note after 90 days you are a new customer again. You may be able to use a 30 day rolling SIM contract to cover those days. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
Forum Team
Forum Team

2 weeks ago

Hi db_buist

Thanks for your post - sorry to hear that none of our current deals offer a lower price than what you're currently paying.

How have you been looking at your offers, online or over the phone? Our offers change all the time so it might be worth getting back in touch with the team soon on 0345 454 1111 / 150 to see what else we have to offer.

Beth
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