Contract auto renewed... Again

[KyleS33]

I have recently moved home and kept the same contract as before, only moving services.

Despite this Virgin have auto renewed me on an 18 month Co tract which increases in price! 

This is the second home move this has occurred.

I have spoke. To 3 people who say it is all OK and will be sorted. 

Now I have a new account number, 18 months to go and the new virgin login contract download states 18 month term.

If this was the first time it had occurred you could say an admin error. 

But looking at the posts here it appears to be a nefarious way to entrap customers into long term, expensive contracts.

As I have spoken to three people,. Who are incredibly hard to reach in Virgin how do I escalate this to get resolved.

As I have recorded calls and direct email I would like to report the means that Virgin have trapped me in a new 18 month contract with no new services added. 

[KyleS33]

I made no changes at all to account except change of address. 

Same Internet speed. Same package. Only a new address yet when I log into my updated account it shows a full new 18 month contract attached

[Molly_T]

Thank you for getting back to us with the extra information KyleS33!

Sorry to hear there's been some issues with your contract following a move to a new address. 

Hopefully all of the services on the contract are correct? It's just the dates? When we process a contract it will usually default to 18 months on the dates. We just need to check to see if it's been amended in our systems to end on an earlier date, in line with the services ahead of your Move. 
I will send you a PM to confirm a few details and take a closer look, so we can help get this sorted for you.  You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞