Contract Renewal Confusion

[jimgironde]

Is there a MOD who can help me please like you did 18 months ago? Your system throws wobblies when my renewal goes through! Thanks

[Paul_DN]

Hi jimgironde,

Thank you for reaching out to us in our community and welcome back, if your contract is coming to an end you can speak to our Customer Relations team on either 150 from a virgin Landline or 0345 454 1111 from any other phone, options 1,3 then 4, they will be able to run a full review on your account and get the best package available to you.

Regards

Paul.

[jimgironde]

Thanks for the reply Paul, my trouble is that I am virtually deaf and phone is no good, so I reply 100% to online, that is why you helped me previously which I was grateful for.

I have already accepted a deal online and had documents emailed to me, but it seems VM have implemented something else. I have tried online chat but sat in queues for hours.

thanks  

[Ilyas_Y]

Thanks for the reply @jimgironde 

No worries, I'll assist you from here. 😇
I'll send you a private message.

Kind regards,
Ilyas.

[Kath_P]

Hi jimgironde, 

Thanks for sticking with us via private message. 

We're happy that we were able to get things resolved for you. 

If you have any further issues going forward, pop back here and let us know. 

Take care,