Forum Discussion

jimgironde's avatar
jimgironde
Dialled in
3 months ago

Contract Renewal Confusion

Is there a MOD who can help me please like you did 18 months ago? Your system throws wobblies when my renewal goes through! Thanks
Paul_DN's avatar
Paul_DN
Forum Team
3 months ago

Hi jimgironde,

Thank you for reaching out to us in our community and welcome back, if your contract is coming to an end you can speak to our Customer Relations team on either 150 from a virgin Landline or 0345 454 1111 from any other phone, options 1,3 then 4, they will be able to run a full review on your account and get the best package available to you.

Regards

Paul.

jimgironde's avatar
jimgironde
Dialled in
3 months ago

Thanks for the reply Paul, my trouble is that I am virtually deaf and phone is no good, so I reply 100% to online, that is why you helped me previously which I was grateful for.

I have already accepted a deal online and had documents emailed to me, but it seems VM have implemented something else. I have tried online chat but sat in queues for hours.

thanks  

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    3 months ago

    Thanks for the reply jimgironde 

    No worries, I'll assist you from here. 😇
    I'll send you a private message.

    Kind regards,
    Ilyas.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi jimgironde, 

    Thanks for sticking with us via private message. 

    We're happy that we were able to get things resolved for you. 

    If you have any further issues going forward, pop back here and let us know. 

    Take care,