Been charged activation fee?

[bryanryan]

Hi there, 

1Gbit customer here. Spoke with tech help as I was having issues with wifi speed and after many times chasing I was sent a hub 5 (something I was promised when I first signed up to Virgin media but that’s a whole different argument) 

I was never told about any fees and confirmed it would be sent for free as I should have had the hub to begin with. Looking at my bill I have a £35 activation charge which I was not expecting and would like to be refunded it. 

Many thanks

[Ayisha_B]

Hi @bryanryan 👋

Welcome to our Community Forums and thanks for your post. 

I'd like to take a closer look into this so will pop you a PM 📩 now to assist further. 

Speak soon!

[Ayisha_B · Accepted solution]

Thanks for your time via PM @bryanryan 

Glad we could resolve things for you.

Let me know if you need anything else.