Adverse credit reported when leaving Virgin Media

[SteveS5]

Not sure if this is the right area but:

On checking my credit file I have noticed that Virgin media have lodged a late payment against me when I closed my account.

I had been with this company for 25 years & closed the account due to a house move - my direct debit was left open for the final payments, these were taken but for whatever reason a late payment has been lodged.

I called and was given an email address to contact but had no reply, I resent the email today and this time got an email address rejection notification, my account has been closed & I do not have any way to contact now.

Has anyone had the same issue?

Thanks

Steve

[japitts]

The correct email address is creditfileamendments@virginmedia.co.uk - has it been more than 21 days since you wrote to them?

[Daniel_Et]

Hi @SteveS5 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

Did you send an e-mail to the address provided by @japitts? If so, has it been more than 21 days since then?

Please pop back to us at your earliest convenience.

Regards,
Daniel