difficulty in reporting a no dialing tone landline fault

[roly3]

Unless the fault you are experiencing is exactly one of the three listed on web page you cannot report the fault.

Then you cannot report that experience on the survey Email they send you so it digitally looks like you are happy with the outcome. 

[Joseph_B]

Hey @roly3,

Welcome to the Community forums and thanks for the post.

Sorry to hear you have been having this issue with your landline, have you since been able to get this resolved or is your landline still presenting with this issue?

Joe

[roly3]

Usual kind of communication from Virgin, you can only reply with a positive Yes it was Helpful.

[Reece_MH]

I'm sorry to hear you feel this way, roly3.

We're more than willing to assist further, but we do ask these questions so we can understand the extent of the problem. I've ran some checks on our side, and can't see any immediately identifiable issues with the line.

Can you confirm how you are plugging in your Landline? Is this via a wall socket, or the back of your Hub? Are you able to receive calls, but not make them?

Thanks,