on 03-05-2024 17:42
I recommended a friend for Virgin Media services several months ago and he had Broadband and Landline installed in January. He was previously with BT and is delighted with the new service provide by Virgin.
I completed the Reward application prior to the installation and expected to hear about the £50 reward for my friend and myself in due course.
It is proving to be a nightmare and nothing has been received.
My friend has received several emails and has had several phone conversations to try and sort the problem and has been told to contact the Virgin customer who recommended him, which is me. He has a Reward code, which he has quoted in emails and phone conversations, but is getting nowhere.
I completed the online application several months ago and expected no problem with the Reward. How wrong was I?
Can someone at Virgin Media help with this problem if I provide the Reward code to them please.
Answered! Go to Answer
on 03-05-2024 19:18
Hi @Scallywolf
Welcome back to the community forums
Sorry to hear you and your friend have not received your referral rewards. These are credited by our partners Aklamio. Have you created an Aklamio account? You can see the FAQ's at the bottom of the page here which will help you further with how to claim your reward.
If both you and your friend have an Aklamio account already and still have not received the credit, please contact them directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio.com.
Keep us posted with how you get on
on 03-05-2024 19:18
Hi @Scallywolf
Welcome back to the community forums
Sorry to hear you and your friend have not received your referral rewards. These are credited by our partners Aklamio. Have you created an Aklamio account? You can see the FAQ's at the bottom of the page here which will help you further with how to claim your reward.
If both you and your friend have an Aklamio account already and still have not received the credit, please contact them directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio.com.
Keep us posted with how you get on
on 03-05-2024 22:07
Hi Carley
Thanks for the reply.
I have sent an email to virgin-media@aklamio.com and hope this will sort the problem. I have quoted the Reward code my friend has got in the email.
Hope this helps to sort the problem.
Thanks again.
David Stallard
on 29-05-2024 11:36
Hi Carley
Sorry it has taken so long to get back to you.
Kind regards.
David [removed]
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 29-05-2024 13:01
In previous cases like this, Aklamio and Virginmedia have each denied responsibility and told the customer to go to the other company. It would be interesting to know how many do actually do get paid.
I hope that you are successful, but you should be prepared for disappointment.
on 29-05-2024 13:07
Hi @Scallywolf 👋.
Thanks for the update, we would need to bring you in for a private message so that we can look into this further, also sensitive information that you have given here has been removed to protect yours and your friend's personal data. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
on 29-05-2024 13:28
Hi Sabrina
Many thanks for the reply, which is noted.
Kind regards.
David Stallard
on 30-05-2024 13:25
Just for info. You are not alone with this problem.