Problems with landline

[LesGTO]

I have only just noticed (today) that my landline is not working.

I have a dialling tone but when i dial another landline/mobile number/1471 or 1571 I get the engaged tone.

If anyone tries to ring me,  the phone does not ring but goes straight through to voicemail.

My landline is plugged directly into the Virgin hub and I have never had any problems until now.

My system/set up has not changed.

Les

[David_Bn]

Thanks for reaching out to us @LesGTO, and we're sorry to hear of the issues being experienced on the landline services held with Virgin Media, when trying to dial out.

There doesn't appear to be any local area faults that may be the cause of this issue for you.

Can you please try a basic re-booting of the hub for us?

If a basic reboot doesn't work, the next option would be to try a resetting of the hub, via the reset button on the back of the hub, that would need a pin to press into the hole.

Thanks

David_Bn

[LesGTO]

I have already re-booted the hub, so will now reset the hub via the reset button.

Les

[David_Bn]

Thanks @LesGTO,

Do please let us know if the diagnostics you're running produce a positive outcome.

Thanks,

David_Bn

[LesGTO]

Have re-set the hub and still no joy with the landline.

Les

[David_Bn]

Sorry to hear that this hasn't resolved the issue for us @LesGTO.

Let's take a closer look into things for you - check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[Tudor]

Does the hub say that "telephony is enabled"?

[LesGTO]

Have replied David.

Les

[LesGTO]

Tudor where do i find that information.

Les

[Tudor]

It’s in the VM hub after you logon. Bottom of the first page. 

Your Hub 5 status

Wireless(Off)

Internet(Modem mode)

Telephony(Ready)