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ajd58's avatar
ajd58
Joining in
2 years ago
Solved

Landline/phone problem

First of all can someone please tell me why its so difficult to talk to anyone or report an issue on VM? I seem to be going round and round in circles navigating the help pages. I`ve started this reporting process so many times I`ve almost given up but for the fact I`m paying for a service I`m not receiving.

Problem: The landline can receive and make calls that only last for 6 minutes. After that there is beeping noise that gets louder and louder until eventually it is impossible to hear or speak.

Have done the required checks (unplugging, checking wires, replacing batteries on both handsets etc) but have not been able to fix the problem. There are no issues on the landline according to the status so I don`t know what else to do. I want to book an engineer but can`t speak or live chat to anyone to do this. Discuss.

 

  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi ajd58 

    Welcome to the community forums 

    Sorry to hear that you're having issues with your landline at this time. 

     

    I have checked the systems at our side and cannot see any issues that might be causing this. Does the same issue happen on multiple numbers? Both landline and mobile numbers for example or just certain numbers? Are you able to check if the same issue occurs when testing another landline phone? 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi ajd58 

    Welcome to the community forums 

    Sorry to hear that you're having issues with your landline at this time. 

     

    I have checked the systems at our side and cannot see any issues that might be causing this. Does the same issue happen on multiple numbers? Both landline and mobile numbers for example or just certain numbers? Are you able to check if the same issue occurs when testing another landline phone? 

    • ajd58's avatar
      ajd58
      Joining in
      2 years ago

      All landline numbers that I have used present this problem - each after 6 minutes of using.

      I dont ring mobile numbers from the landline

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for that ajd58  

      Are you able to check if the same issue occurs when testing another landline phone? 

      • ajd58's avatar
        ajd58
        Joining in
        2 years ago

        As said previously I just have the 2 handsets. This has come at such an awkward time as I am in contact with hospital following recent operation and forthcoming radiotherapy appointments. I`m not keen on using my mobile for this. 

  • Deadwood1's avatar
    Deadwood1
    Tuning in
    2 years ago

    For a so called communication company I find it amazing that it's so frustrating to get to speak to anyone that understands the problem being reported . I have been trying since December and I wonder why I'm paying for something I can't get...it was far better when it was Eurobell with the call centre in the UK...