Landline phone crackles. After dial tone still crackles. Checked socket, used alternative phones. Virgin help page says no fault. No way to contact virgin for line check.. any ideas?
Hi Rdickinson
Thanks for your reply - do keep us posted with how things go with a new handset in place. If you're still hearing the crackling and unable to make outgoing calls, let us know and we can book in a visit for you.
Thanks,
Forum TeamHi Rdickinson 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
Can you please answer the following questions:
Is the phone currently plugged into an extension (without a Virgin Media logo)?
How many pieces of equipment are connected to the phone line? Less than or more than three?
Does the phone work in the Master Socket (with a Virgin Media logo)?
Regards,
Daniel
Hello Daniel
answers: yes it was, zero ext. nothing from master.
Switched router off/on. No actually sure if the phone is an independent wire. I appear to have a two wire system.
just checking; which wire colours and terminals should be used? I think it is a rain problem. We have had it before in the box though would this affect my internet also?
Forum TeamHi Rdickinson,
Are you able to send us over a picture of your set up so we can see what you mean?
It looks like you are still on the traditional landline service, meaning your phone connection will still be over the copper network.
We can't see any issues from this side, so we will likely need to arrange an engineer visit so we can fix the issue.
