Phone line no longer working

[frankieandoli]

We were switched to a digital phone line a few months ago and it all worked fine. However, last week our Virgin broadband was down for around 12 hours (I think it was for a few houses round here). When it was restored the broadband and TV worked fine, but the phone now just says "Check Phone Line" on its screen. I've unplugged everything multiple times and rebooted the router, but nothing has worked.

Any suggestions?

Thanks

[Molly_T]

Hi Frankieandoli 👋 welcome back to the community forum! Thank you for posting. 

Sorry to hear about these issues with your landline following an outage! It does not look as though there are currently any outages which may be affecting you. 

We will need to send you a PM to confirm a few details so we can take a closer look and offer support. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞