Phone icon flashing red on router

[robjon]

VM switched my line yesterday. Although all phones and broadband are working, is there a particular reason why the phone icon is constantly flashing red?

[Daniel_Et]

Hi @robjon, thank you for your query. 

The red flashing phone light means there's a landline-related issue. 

Is your landline connected to the back of your Hub? Also, are you experiencing any problems in terms of making or receiving calls? 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[robjon]

Cordless base station was plugged into secondary socket which is wired to the back of the main VM socket. The two satellite phones are plugged into 13A sockets. Yesterday all phones were working. Now cannot make/receive calls and the broadband is also dropping. VM engineer plugged one cable into VM box then plugged the adaptor to end of cable then into the router

[Daniel_Et]

Hi @robjon, thank you for your response.

Have you tried following all the advice provided in this article here?

Regards,
Daniel

[robjon]

Have tried all of that, still no joy

[Daniel_Et]

Hi @robjon, 

We can see you've spoken to the team since you last posted. Has a resolution now been provided?

Regards,
Daniel

[robjon]

Not really, I`ve got to wait `till next Tuesday (24th) for a technician!!

[Daniel_Et]

Hi @robjon,

We'd suggest sporadically checking your My Virgin Media account, which you can access here, to see if any earlier slots become available.

Regards,
Daniel

[robjon]

Nothing on the account page that may show earlier slots. Only appointment visible is my own

[Joseph_B]

Hey @robjon,

If this is showing as the only appointment it means for now no others have become available, if you give it some time any cancellations that come through will show as available.

Joe