Number of landline phone rings

[5560dpl]

Hi,

Our phone changed to the new system yesterday and I spent some time on the phone talking to a lady who said she would switch my voicemail on, which would take 24 hours.

I also asked her (as per instruction leaflet) to reduce the number of rings from 10 to 6. She said she would call me today at 11am to set up the ring change after voicemail activation.

She said the voicemail activation would take 24 hours and it is now activated.  However, it is now 1pm and she hasn't rung back.

Does anybody know if I can change this feature myself ?

Thanks in anticipation !

[Natalie_L]

Hello 5560dpl, 

Thank you for reaching out to us here on the Community. 

We are very sorry to hear of the issues you are experiencing with the voicemail service. 

In order for us to look in to this further, I am gong to pop you over a private message. 

This will be available via the red bar at the top of the page. 

Speak soon, 

[RockyGrove]

I would also like to change the number of rings please, can you message me

[Molly_T]

Hi RockyGrove 👋 welcome back to the community! 

Thank you for posting and letting us know you are in need of some support to extend the number of rings on your landline. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[RockyGrove]

Thanks Molly I have supplied the details

[RockyGrove]

Any news?

[Molly_T]

Hi All 👋

Just returning to update this public thread! Thanks to Rockygrove for PMing with me and confirming the details needed to get the number of rings updated. 

This has all now been sorted! Please let us know if you require any further assistance - we are here to help. 

Wishing you all the best. 🌞