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Noisy Landline

On our wavelength

Our Landline is very crackly which makes it very difficult to understand the other person on the call. This started about a month ago and has been getting progressively worse. A neighborhood search shows no problem in our area and we have tried various remedies suggested elsewhere on this Forum but none have resolved the issue. What can we do to resolve this problem ?

Thanks for your help.


Forum Team
Forum Team


Welcome back to the community

Sorry to hear you're having issues with your landline at the moment.

Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

  • Check the phone is seated in the base unit correctly & powered ON.
  • Remove all other equipment connected to telephone sockets.
  • Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know if any of these checks work at all. 

Here to help 🙂
Virgin Media Forums Agent

Thanks for your reply that I have only just found. We have a cordless phone that is plugged into the main socket and from this there are a further two cordless phones that link. We also have a further two phones that are plugged into extension sockets in different rooms of the house. We have tried the various things that you have suggested but non of them seem to resolve the crackling on the line. This varies from a mildly annoying background to making conversation almost impossible. It is not a problem we had until about a month ago and it has persisted ever since.  When the crackling has been particularly bad we have called the other person back on mobile phones and there has been no crackling so the problem is not at their end.

Thanks for your help. 

Stephen C 

Good morning AnsteySteve.

Thank you very much for replying.

From what you have advised above, we will need to arrange for an engineers visit to investigate the crackling and noise.

To do this I will need to pass security with you over a private message.

If you can check the logo top right of your screen that would be great. 


Hello AnsteySteve.

Thanks so much for your private message and confirming your address, I have now booked you a visit for the noisy line  – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please let me know and I'll pop you a private message to confirm.