Forum Discussion

Lcher's avatar
Lcher
Tuning in
2 months ago

No Landline No adaptor No Phone Service that I am paying for

Hi,

It appears that you have turned off my wired landline, without letting me know when exactly you were doing that, and have also failed to provide me with an adaptor for the 'phone into hub' method for this new switchover.

I now have been without any sort of phone service for months, yet am still paying for it.

I have tried to report a phone problem through the virgin media system fault report or phone problems area, but it keeps me in a loop, taling me back kto original page or frequently asked questions etc.

I had an engineer out to fix a TV issue, who I let know about this problem, and he said he did not have time /equipment to help, but would book me in for another visit to get fixed, but no promised text back or appointment was made by him.

I would like this issue solved promptly as being without a service I am supposed to have, for months now, is annoying and substandard.

You have just pulled the plug on my service and left me hanging in the wind.

Without Adaptor
Without Phone
Without Service
  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    There is automatic compensation for complete loss of the phone service. The link is below. 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Does your VM Hub display Telephone (Enabled) in the Hub menu status info ?

    If No; it is a telephone line fault.

    If yes ... grab an adaptor

  • Robert_P's avatar
    Robert_P
    Forum Team
    2 months ago

    Hello Lcher

     

    We're sorry to hear of the landline issues experienced, we understand the concern this is causing and appreciate you raising this via the forums. Welcome to the community.

     

    You mentioned this has been an issue for some time now, have you contacted the team during this period at all to advise of the issues? If so, what did they advise?

     

    Have you received any correspondence via email or letter notifying you of the switch to the landline working via your Hub?

    • Lcher's avatar
      Lcher
      Tuning in
      2 months ago

      As i said in original post, I tried to book an engineer for it but u can't for landline issue, it just loops you back to questions and answers. I told the engi who came to fix the TV and he said he would boook a phone engi to come, as he didn't have time or equipment, But he did not book one.

      The only correspondance I had was a general 'this will happen soon' email, no date, no adaptor.

       

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        2 months ago

        Hello Lcher,

        What we'll do is arrange for an engineer to attend and get your landline back up and running.

        If you don't mind, I’ll need to send you a private message to pass security. 
        If you can check the logo top right of your screen that would be great. 
        Regards     
        Gareth_L