New Customer - Telephone number not being ported over

[GrobiesUK]

Hi, we recently joined Virgin Media, and as part of the change we asked to have our number ported over. The engineer who did the install confirmed the port as in progress, but it has been 14 days and our number still hasn't ported over.  Can anyone please give some guidance?

[Sabrina_B]

Hi @GrobiesUK 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your number being ported over, we can certainly look into this for you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina