Forum Discussion

jameswood1999's avatar
jameswood1999
Joining in
2 months ago

Can't access account number (new customer)

I have recently joined virgin media, and have signed up for a joint broadband and mobile network deal. I have recieved an email containing the contracts as attachments. I need to contact customer services to enquire about my installation for my broadband, but I can't because I have not recieved an account number in any of my email correspondance.

I am doubtful that my installation will be complete on the specified date at this rate, as I have heard nothing from virgin or the installation team that were supposedly going to request approval from the landlord within 48hrs in a separate email (it's been 6 days). I am the landlord and have not recieved any such request.

Can someone please help me get my account number so I can contact virgin directly by phone!

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Unfortunately Virginmedia doesn't work as you might expect. You can't ring up, speak to an account manager and discuss the installation.

    If you wait here, a VM staff person may pick this up and offer to help. But they have only limited authority.  Otherwise you try call the installations number 0800 052 1734 or Sales 0800 183 1234.  

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 months ago

    Hi jameswood1999 thanks for posting and welcome to our community.

    Sorry to hear you've been unable to obtain your account details. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R