Need adaptor to set up landline

[Annie283]

Hi

i have not set up a landline before but I need one set up ASAP

I notice the connection in the back of the router which says telephone is smaller than what comes with telephones.

Do I need an adaptor? 

if so, please can I be sent one urgently? I want to use my landline on Monday . 

[carl_pearce · Accepted solution]

You won't get a reply from VM on here straight away, so the chances of getting an adapter by Monday is pretty much none.

The only chance you'll have to get one by Monday is to buy your own:

https://www.amazon.co.uk/RJ11-Telephone-Adapter-RJP-BTS/dp/B000Q4X9PS

[Annie283]

Thanks!

I have ordered one to arrive tomorrow. 

[jb66]

Hopefully you actually have the telephone via hub service 

[Ilyas_Y]

Hey @Annie283 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm glad tp hear you've been able to order out an adapter. 😇
We can send one out too if needed - let us know how it goes with your one when it arrives later on in the week.

If you have any questions about the VMO2 services or the VOIP (landline over the  internet service) let us know and we can assist from there.

Kind regards,
Ilyas.

[Annie283]

Hi,

How do I know if I have the telephone via hub service?

I have read that only certain lines have been moved over from BT lines?

Thanks 

[Ilyas_Y]

Thanks for the reply @Annie283 🙂

We can check for you.
I will send a private message and we'll confirm. 🧾✉

Kind regards,
Ilyas.