N o dialing tone on my land line service status says no faults,

[02091959]

N o dialing tone on my land line service status says no faults, I have followed all the guide lines and been out an bought a new phone still nothing, Has my line been disconnected? Is there an email address or phone number for virgin? that i can speak to a human, I am not tech minded so any help would be great

[Daniel_Et]

Hi @02091959 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Is the phone plugged into an extension telephone socket (without a logo) or master telephone socket (with a logo)? Also, how many pieces of equipment are connected to the phone line?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[02091959]

Its plugged into a virgin wall box virgin logo and it is only the phone connected

[Daniel_Et]

Hi @02091959, thank you for your response.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @02091959, thank you for speaking to us via private message.

Please let us know how the engineer visit goes.

Regards,
Daniel

[02091959]

will do