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Joining in

Hi there,

Forum newbie here. I switched over to Virgin Media when fibre was installed in my street in November. I had had a landline up until then but the engineer indicated that I wouldn't be able to have a home phone line until the 'service' was installed. Not having a landline for 4 months now is proving very inconvenient and I fear I will have lost the number we have had for years (and that our friends/family have in their address books). Is there any way of connecting up a landline in the interim before our area is "serviceable" (in the words of the VM customer service team) AND is there a way of finding out how long it is going to be before our area is connected to the new service?

Thanks so much!


Forum Team
Forum Team

Hi Kempoller,

Thank you for your post, welcome to the Community Forums!

We're sorry to hear that you've been waiting a while for your services to be installed. 

So we can advise further, is your landline service still active with your current/previous provider?