Landline phone does not work - 'Please check line cord' message

[AD01]

From yesterday, unable to receive or make phone calls on landline.

Unplugged and replugged - does not work.

Please can you advise? Thanks

[Sabrina_B]

HI @AD01 👋. 

Thanks for reaching out to us. Apologies for the issues that you are having with your landline. We have taken a look in your area and can see that there is an outage in your area that is currently affecting certain services that you are receiving from us. The estimated fix date for this is 29th Feb at 9am, should your phone service not return, please do reach back out to us so we can look into this further.

Thanks

Sabrina

[AD01]

Thank you.

[AD01]

Good morning - issue has not resolved.

[Steven_L · Accepted solution]

Thanks for coming back to us AD01, I have looked into this and we would need to send out a technician to get your issues looked into further. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome AD01 and if you get the chance, please let us know how the the visit goes. 

Kind Regards,

Steven_

[AD01]

Will make sure to keep you posted - thanks again Steven.

[Steven_L]

Thanks AD01 👍