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Landline not working.

philip1976
Joining in

Landline not working. Message on phone screen says Check Phone Line. No dialing tone. Landline is via the internet. Internet is working ok. Help page says no problems in my area!

1 ACCEPTED SOLUTION

Accepted Solutions

Lee_R
Forum Team
Forum Team

Hi @philip1976 thanks for posting and welcome back to our community.

Sorry to hear that your landline is not currently working for you and for any inconvenience this may be causing. I've had a look at our system from our side and cannot find any faults.  I am going to send you a private message to confirm some details. Please keep an eye on your inbox in the top right of your screen.
Regards

Lee_R

See where this Helpful Answer was posted

5 REPLIES 5

Lee_R
Forum Team
Forum Team

Hi @philip1976 thanks for posting and welcome back to our community.

Sorry to hear that your landline is not currently working for you and for any inconvenience this may be causing. I've had a look at our system from our side and cannot find any faults.  I am going to send you a private message to confirm some details. Please keep an eye on your inbox in the top right of your screen.
Regards

Lee_R

Lee_R
Forum Team
Forum Team

Hi @philip1976, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

Lee_R
Forum Team
Forum Team

Further to my last post, @philip1976 I know you've already migrated your line and had it previously working.  But you may also look at the phone light on your hub, if you have issues in the future. You can see more about this, here.  It's in the part titled 'connecting the adaptor to your phone > can't make calls?'

Regards

Lee_R

philip1976
Joining in

Thank you. I will look out for the red ring flashing on the Hub 4 next time the phone line doesn't work.

Thanks for your understanding @philip1976 

Reach out to us any time you need us.
Regards

Lee