2 weeks ago
When I get an incoming call, it rings once, then cuts off. However, I am able to make outgoing calls
2 weeks ago
Hi y0sem1te,
Thanks for posting and sorry to hear you're having some issues with the line, can you confirm if you've been able to test another handset?
Does this happen on all numbers trying to contact you?
Alex_Rm
2 weeks ago
Hi there, yes it happens on all handsets & yes all numbers that phone me have the same problem
2 weeks ago
Good morning.
Are you plugged into the master socket? It will have a larger socket and contain a log of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.
Do you have any other pieces of equipment connected to your phone socket? This may include:
•Other telephones
•Personal Computers
•Faxes
•Modems
•Satellite TV digiboxes
•Micro-filters
•ADSL modem or router
If so, is it more or less than 3?
Finally, can you remove all other equipment connected to telephone sockets and test it?
Please report back and we'll be able to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
Wednesday
Yes it is plugged into the main socket & is the only item
have tried again & the same issue occurs
Wednesday
Thanks y0sem1te,
So I can get a few more details from you I've popped you over a private message.
Alex_Rm