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Landline is not receiving incoming calls

Joining in

When I get an incoming call, it rings once, then cuts off.  However, I am able to make outgoing calls


Forum Team
Forum Team

Hi y0sem1te,

Thanks for posting and sorry to hear you're having some issues with the line, can you confirm if you've been able to test another handset? 

Does this happen on all numbers trying to contact you?


Hi there, yes it happens on all handsets & yes all numbers that phone me have the same problem 

Good morning. 

Are you plugged into the master socket? It will have a larger socket and contain a log of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo. 

Do you have any other pieces of equipment connected to your phone socket? This may include: 
•Other telephones 
•Personal Computers 
•Satellite TV digiboxes 
•ADSL modem or router 

If so, is it more or less than 3?

Finally, can you remove all other equipment connected to telephone sockets and test it?

Please report back and we'll be able to assist further.

Forum Team

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Yes it is plugged into the main socket & is the only item 

have tried again & the same issue occurs

Thanks y0sem1te,

So I can get a few more details from you I've popped you over a private message.