Forum Discussion

DixyD's avatar
DixyD
Joining in
2 years ago
Solved

Landline / WiFi problems after switchover

Yet another issue which has resulted in my raising a complaint. On 25 January we lost connectivity to our landline and so could no longer make or receive calls.  I left this for 24 hours as suggest...
  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Hey DixyD Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the poor experience you've had recently in relation to the service and the customer experience.
    I will try my upmost best to get matters resolved as this is far below the level of service we wish for our customers to have.

    I will send a private message to further assist.

    Kind regards,
    Ilyas.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
2 years ago

Hey DixyD Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the poor experience you've had recently in relation to the service and the customer experience.
I will try my upmost best to get matters resolved as this is far below the level of service we wish for our customers to have.

I will send a private message to further assist.

Kind regards,
Ilyas.