Forum Discussion

LesGTO's avatar
LesGTO
On our wavelength
6 months ago

Problems with landline

I have only just noticed (today) that my landline is not working.

I have a dialling tone but when i dial another landline/mobile number/1471 or 1571 I get the engaged tone.

If anyone tries to ring me,  the phone does not ring but goes straight through to voicemail.

My landline is plugged directly into the Virgin hub and I have never had any problems until now.

My system/set up has not changed.

Les

  • Tudor's avatar
    Tudor
    6 months ago

    "Hub settings password" this is on the bottom of the Hub5, do not confuse it with the WiFi password.

  • David_Bn's avatar
    David_Bn
    Forum Team
    6 months ago

    Thanks for reaching out to us LesGTO, and we're sorry to hear of the issues being experienced on the landline services held with Virgin Media, when trying to dial out.

    There doesn't appear to be any local area faults that may be the cause of this issue for you.

    Can you please try a basic re-booting of the hub for us?

    If a basic reboot doesn't work, the next option would be to try a resetting of the hub, via the reset button on the back of the hub, that would need a pin to press into the hole.

    Thanks

    David_Bn

    • LesGTO's avatar
      LesGTO
      On our wavelength
      6 months ago

      I have already re-booted the hub, so will now reset the hub via the reset button.

      Les

       

      • David_Bn's avatar
        David_Bn
        Forum Team
        6 months ago

        Thanks LesGTO,

        Do please let us know if the diagnostics you're running produce a positive outcome.

        Thanks,

        David_Bn

  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    Does the hub say that "telephony is enabled"?

    • LesGTO's avatar
      LesGTO
      On our wavelength
      6 months ago

      Tudor where do i find that information.

      Les

      • Tudor's avatar
        Tudor
        Very Insightful Person
        6 months ago

        It’s in the VM hub after you logon. Bottom of the first page. 

        Your Hub 5 status

         

         

        Wireless(Off)
         

         

        Internet(Modem mode)
         

         

        Telephony(Ready)