Landline Dead

[tsrplatelayer]

Using the 'Check SXTatus' reurns

Broadband - no problem

TV - Cannot connect to  your TV Kit

Landline - No problem

However after rebooting TV box and router

Internet access is OK on Home PC and Mob phones using WIFI to own router.

TV system including On Demand, both through VM TV Box and through TV's own ethernet is OK

Landline is dead - no tones at all. I replacde the Internal system with a simple handset connect direct to wall socket (we do not have the new Phone over IP service) - still no dial tone.

Cannot phone in as the O2 service at my house is at best 1 bar and usually no bars- and today has no bars.

Problem started lat Saturday afternoon during the storm when we had a power surge and lost power for about 30secs.

[Nathan_B]

Hi there @tsrplatelayer 👋 Welcome back to the forum and thanks for your post 😊

Sorry to see that you're having issues with your services. Just to confirm, when you checked the status page, did you manage to sign in via your My VM details to run a fault test with the equipment? If not, I'd recommend doing this, if needed you can book an engineer.

Let us know if you need any further help.

Regards

Nathan

[tsrplatelayer]

Yes I signed in

[Nathan_B]

What was advised when this was done? Was there not an option to book an engineer if needed?

Regards

Nathan

[tsrplatelayer]

OK - tried again. Ensured I was logged in and ran test.

Same results as above. Only fault identifed by tool is TV - but I dont have a TV issue.

Ran through TV tests. Eventually it desides I need an engineer to fix my TV  - NOT by landline. Hover yes there is an option to book an engineer - but given it is offered for a TV fault is it the CORRECT engineer?

I have had this same fault sveral times in the past. It has ALWAYS been a fault in the roadside box.

[Nathan_B]

Thanks for checking, I'll pop you a PM so this can be checked further if it's not identifying the landline needs fixing as the engineer needs to be aware of all issues before arriving.

Regards

Nathan