Forum Discussion

ts57pu's avatar
ts57pu
Joining in
2 months ago
Solved

dead landline

have no dial tone when phone is picked up. when i phone the number it rings but not at the house end. 

  • Ayisha_B's avatar
    Ayisha_B
    2 months ago

    Thanks for confirming the requested details via PM ts57pu

    I've booked an engineer for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉online account.

    Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the visit goes!

     

  • ts57pu's avatar
    ts57pu
    Joining in
    2 months ago

    should add ive tried contacting virgin via live chat but they dont deal with land line issues. 

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 months ago

      Hi ts57pu 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry to hear you are experiencing some issues with your landline. I'd love to help!

      Have you tried troubleshooting here 👉 Why is my Virgin Landline not working?

      If you still require further support, please reply to my PM 📩 and we can take it from there.

      Many thanks

  • Lester61's avatar
    Lester61
    On our wavelength
    2 months ago

    Could be you have been switched to the new digital network.

    May need to connect phone to your router in future.

    Hopefully someone with technical knowledge can assist you.

    • ts57pu's avatar
      ts57pu
      Joining in
      2 months ago

      problem solved now. the issue was that when i had a broadband cable replaced last week they cut the phone line and left the job and didnt tell anyone. so new engineer connected me to the digital network and we're all good.  i wondered why i hadnt had any nuisance calls for the last week 

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 months ago

        Glad to hear the issue has since been resolved ts57pu We apologise on behalf of our team for any inconvenience caused in regards to the cut phone line. Please do not hesitate to contact us if you need any further help :)

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 months ago

    Thanks for confirming the requested details via PM ts57pu

    I've booked an engineer for you to come out and have a look into the issue with your landline. You can find confirmation of the visit via your 👉online account.

    Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the visit goes!