International callers cannot leave voicemails

[Digitalsucks]

Hi, my elderly father in the uk has a virgin landline and recently been ‘upgraded’ to digital line.

Our problem is that now neither my brother or myself can leave voicemails when calling him. This is obviously very inconvenient and cussing h a lot of stress trying to solve the problem. Is there anyone who can do anything or explain why this problem has arisen???

[Ashleigh_C]

Hi there @Digitalsucks 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that your Father has faced this issue with his phone line, I would be happy to check this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.