How to retrieve landline from virgin to Port

[AbuS]

Hi. My contract with Virgin ended last week. They closed my account before community fibre could port the number over. I’ve asked virgin I’ll be happy to pay line rental if they can retrieve the number back. Some lady I spoke to said she will send a form to get this done. It’s been more than 72 hours. She said the line rental will be £17.99 a month on a rolling contract for just landline which gives me enough time to port my number over. Are they messing me around or is this no longer possible.  

[Joseph_B]

Hey @AbuS,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your Landline and going about getting this reconnected, I would like to go about looking into this further with you to see what we can do to go about sorting this for you as quick as we can, for me to do so I will need to confirm some information from you via a private message which I will send to you now.

Joe

[Joseph_B]

Thanks for joining me in that private message @AbuS.

Do let us know if you need anything further or if we can answer any questions for you.

Joe