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dave_b82uk's avatar
dave_b82uk
Joining in
2 years ago
Solved

My virgin media app, unable to retrieve data

Just changed my deal and now my virgin media app says unable to retrieve details, tried everything including calling customer service 

  • Chris_W1's avatar
    Chris_W1
    2 years ago

    Hi dave_b82uk, thanks for the message and sorry to hear that it is not showing in the app. Can you remove and install to see if anything changes? ^CW

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi dave_b82uk,

    Thank you for your post and welcome back to our community forums. We're here to help. 

    I'm very sorry to hear that you're having some trouble with the My Virgin Media app following a package change. Are you having the same problem when trying to access it via a browser instead?

    Thanks,
     

  • dave_b82uk's avatar
    dave_b82uk
    Joining in
    2 years ago

    On the browser it is ok but in prefer to use the app so want it fixed please

    • Chris_W1's avatar
      Chris_W1
      Icon for Forum Team rankForum Team
      2 years ago

      Hi dave_b82uk, thanks for the message and sorry to hear that it is not showing in the app. Can you remove and install to see if anything changes? ^CW

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi dave_b82uk, thank you for providing that.

      Are you experiencing the same problem across multiple devices?

      Also, when you spoke to the customer service team about this matter, what did they advise exactly?

      Regards,
      Daniel

      • dave_b82uk's avatar
        dave_b82uk
        Joining in
        2 years ago

        They suggested that they had passed to their IT dept and it would be sorted in 5 days, that was weeks ago, can't someone just sort this?

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi again dave_b82uk 

    Thank you for chatting with me via the PM, I am so sorry that this took sometime to resolve but I am very happy to hear that the fault has now been resolved for you. 

    Please do pop back to the forums in the future should you need any help and we will do all we can to assist. 

  • Cazoo's avatar
    Cazoo
    Just joined
    2 years ago

    Hello,

    I am having this same issue with the Virgin app. I tried to retrieve the booking details multiple times and it doesn't work. I was able to do it in the browser. Can you please post the solution.

    Thanks

    •  
    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hello Cazoo

       

      Sorry to hear you're having issues viewing your updated contract via the MyVM app, we understand you wanting to be able to view this and appreciate you taking the time to raise this via the forums. Welcome to the community.

       

      Can you confirm if the updated details are viewable on your online account via a browser? If so, can you try clearing the cache and data for the MyVM app and reboot the handset to see if this updates the details?

       

      If not, you may need to uninstall the app, clear the cache and data and then reboot your handset before re installing the application.

       

      Let us know if this helps.

       

      Rob