Forum Discussion

HashG's avatar
HashG
Settling in
29 days ago
Solved

Virgin unable to add Netflix

I renewed my contract last Friday, the new contract included Netflix with Ads, but for some reason I don't understand why, Virgin are unable add get Netflix working. I have called multiple times and the staff are very polite, but apparently I have wait for the "IT team" to send me an activation link by email? But it has been over a week now and no activation link and nobody seems to be able to fix this. anyone else experience anything similar?

  • HashG's avatar
    HashG
    26 days ago

    My Netflix is now showing as Active on My Virginmedia, but sadly still not able login to Netflix as I have not received the email with the activation link from the elusive IT Team. Very frustrating, this is now day 10 with no Netflix. Somebody somewhere is not doing their job!

3 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    29 days ago

    Hi HashG 👋 Welcome to the community forum! Thanks for posting.

    Sorry to hear about your recent issues with Netflix access following your change of contract. 

    I will send you a PM to take a look and offer further help. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    28 days ago

    Hi All 👋 Just returning to this public thread to keep things updated. 

    Thanks to HashG for PMing with me 📩 - I was able to confirm the details needed to investigate and help get a new activation email for Netflix sent out. Hopefully this arrives ASAP and resolves the problem. 

    Thanks for your continued patience in the meantime! 🌞

  • HashG's avatar
    HashG
    Settling in
    26 days ago

    My Netflix is now showing as Active on My Virginmedia, but sadly still not able login to Netflix as I have not received the email with the activation link from the elusive IT Team. Very frustrating, this is now day 10 with no Netflix. Somebody somewhere is not doing their job!