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How to register for total loss of service?

golden86
Dialled in

What's the actual way to register for total loss of service either broadband or telephone? The status in my all reports problems, but there isn't a register button just a button to a FAQ page which doesn't exactly say either how to register for automatic compensation. 
It almost feels like it's deliberate that we don't register so VM can have an excuse that we haven't registered properly and avoid paying compensation

 

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4 REPLIES 4

Client62
Hero

Most folks are more focused on calling 0800 561 0061 to find out when the service will be restored.

Ilyas_Y
Forum Team
Forum Team

Hey @golden86 Thanks for reaching out to us on here via the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the struggles you're having with registering for the loss of service credit.
You can register here for loss of service credit, please also note down that loss of service credit is automatically applied as per our regulators. 🧾

If you do need more information about this, let us know and we can assist going forward. 😇

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks for your fast reply but the help page you pointed to is very misleading, it doesn't "register" it. Just talks about it but no clear button to help us customers register it. The status checker in my virgin app has "find out more" button rather than registe. 

Thank you for the reply @golden86 🙂

Apologies for that, I've done a bit of digging and have found a better article which will help, which can be found here.
The loss of service credit is done automatically and there isn't much you have to do on your end.

All information can be found above. 🧾

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs