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Failure to support an elderly customer

Joining in

Hi Virgin,

My mother is 87, had her phone damaged by a Virgin engineer fixing someone else's phone, was told it would be a week before anyone could fix it...and today, your engineers failed to show. As a result she still has no landline and currently no prospect of getting it fixed.  

I'd like to refer you to your own policy for elderly and vulnerable customers here which you don't appear to be following - 

I tried calling, but it's impossible to talk to anyone so have resorted to the community forum. 

Seriously!!! This is not ok. 

Please could someone get back to me,






Forum Team
Forum Team

Hi Rita, 

Very sorry your mother is having an issue with her phone.

So I can help I've popped you over a private message to get a few more details from you.