Call forwarding set up not working

[Derby1]

Spoiler

I have tried to follow the set up instructions for call forwarding however, it is not working. 


I am in the red zone. when I start by dialling *70, I get the engaged tone and can't go any further? 

[Ayisha_B]

Hi @Derby1 

A warm welcome to our Community Forums and thanks for your post. 

Can I ask if you've moved over to the 21CV/VOIP phone line or does your line still connect via the socket?

[Derby1]

Hi ayisha, we connect via the socket 

[Ayisha_B]

Thank you!

Did you follow the steps as advised here?