Beocom 6000 No incoming calls after switch

[andymac62]

Moved the home phone over to the cable modem today.  Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds.   All works fine with a simple analogue phone, the issue appears to be with the Beocom.  I have seen some posts with the same issue but can't see if any were resolved. 

Someone suggested de registering the phone from the Hub.  I have a Hub 3 being used as a Cable Modem, in settings I have no option to de register the phone.

Has anyone managed to solve this issue?

[Chris_W1]

HI andymac62, thanks for the message and sorry to hear that you are having issues with the handset. 

Can you de-register and re-register it and ensure that it is not on vibrate mode?

Kind regards, Chris. 

[andymac62]

Hi Chris,

We have deregistered phones from Base Station and re registered. Same result after. 

Checked vibrate and the phone doesn't have that option.

Regards,

Andrew

[Chris_W1]

Hi andymac62

Does the handset ring when you are called or if you make an internal call to the handset from another handset? 

Chris. 

[andymac62]

Hi Chris,

We never have tried ringing between handsets.  I'll see if we can.

If I call my number with my mobile  I do not get ring tone but the call appears to connect.  If I answer on my Beocom hanset the call is there I can talk both ways.  If I do not pick up on the Beocom handset the call on my mobile clears 3-4 seconds after it appeared to connect.

Regards,

Andrew

[andymac62]

Hi Chris,

yes internal calls between handsets, the handset does ring.

Regards,

Andrew

[Akua_A]

Thank you for your response @andymac62,

To further look into this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[goslow]

---

@andymac62 wrote:

Moved the home phone over to the cable modem today.  Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds.   All works fine with a simple analogue phone, the issue appears to be with the Beocom.  I have seen some posts with the same issue but can't see if any were resolved. 

Someone suggested de registering the phone from the Hub.  I have a Hub 3 being used as a Cable Modem, in settings I have no option to de register the phone.

Has anyone managed to solve this issue?

---

Last (lengthy) topic about this was here, if you have not yet read, with no resolution

https://community.virginmedia.com/t5/Home-Phone/Incoming-calls-failure-after-switch/m-p/5102011

and there have been others before. In summary, can't recall anyone getting the B&O phones to work reliably off a standard BT line. Outcome of the OP's move to BT above is unknown but suspect the results may well be no different with BT on their 'Digital Voice' service.

[Akua_A]

No problem at all @andymac62. Please let me know how the appointment goes and if you need any further help 🙂

Thanks,

[andymac62]

Thanks goslow,

i saw this and tried a master socket on the router but no luck. Hopefully the engineer can sort it.