Virgin Media Community

[Catbeed64]

My virgin.net email account was hacked and I lost access to the account. I've had the account since year dot when Virgin offered free accounts. The account isn't linked to an service account and has never been an option but we have been Virgin media customers every since they bought out Eurobell. It won't accept a password reset. Virgin media support said I should use Google for support or go back to the site where I created the account! Does anyone know how to time travel? 

[Graham_A]

You have an orphaned account.  For more information see this post:

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-m...

[Catbeed64]

@Graham_A thank you for your reply the link is of interest too. While it seems that I have no choice but to except that my Virgin.net account is lost, I would like to have had the support of Virgin Media to tell me that the account is no longer being accessed by the hacker and that they are not forwarding my emails onto another address. As I work in IT for a global corporation, to say that there is no one who can check this can't be correct.  They say that if the account is not accessed for 90 days it will be deleted but what if the hacker is still accessing it!

[Graham_A · Accepted solution]

The Virgin Media Forum Team staff should be able to confirm the status of the email account for you when they reach this thread in a day or so.

[Beth_G]

Hi Catbeed64,

Welcome to the Community Forums, thank you for your post.

I'm really sorry to hear your account has been compromised. I completely understand your reasonings for wanting more support and to not be left in the dark with this, I'm disappointed that it's been the case.

I've sent you over a private message so I can take some details and have a look into this for you. Please look out for my message over at the purple envelope.

Thank you,

[Beth_G]

Hi Catbeed64,

Thanks for chatting with me via private message. I'm so pleased I was able to help and you've now regained access to your email account.

If you need help with anything else, please don't hesitate to get back in touch!

Thanks,